Reaping the rewards for excellent service

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Cleankill team leader Dan Parsons recently took his team of technicians for a day of shooting in recognition of their outstanding achievement of exceeding their 95% state of service (SOS) target in both Q3 and Q4 2022.

Incentive afternoons are normally arranged quarterly, with the rewards being taken in the next quarter. However, a combination of annual leave, training and a short month in December meant Dan’s team did not receive its Q3 incentive afternoon in Q4 and so Dan asked if he could combine both half days into a single day.

Another reason for the delay in Q3’s reward was indecision among the team members about what they would like to do. For the away day, therefore, Dan made the final decision, choosing shooting. Previous rewards have included meals out with partners, axe throwing, indoor sky diving, golf, bowling and gift vouchers.

Dan said: “The guys really love doing these activities and combining it into a whole day was brilliant. It gave everyone a better chance to interact on an equal footing. My team of technicians ranges from 19 to 50+, including a father and son, and so these events give us an opportunity to communicate and interact as equals.

“Everyone gets to see their colleagues in a different light. After all, the most experienced pest control technician, who to a new starter might seem to be unstoppable, isn’t necessarily going to be good at indoor sky diving!”

During the shooting day each member got the opportunity to try a wide variety of different weapons – always under expert tuition. These ranged from assault rifles to lever action repeating rifles like used in the Wild West!

Dan continued: “Everyone had a brilliant time. I like to keep a slight air of competition within the team. That means there is no last place, but everyone remains invested in making sure the team is always doing better.

“If someone is struggling, and it could be anyone, the rest of the team is ready to support them. It also helps me when it comes to choosing the Cleankill team technician of the year.”

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About Author

With more than 25 years' experience in business-to-business publishing, Simon is editor of LBM titles Pest and OvertheCounter. Big fan of Manchester United.